At the start of the new year, Mytee Products upgraded their website that transformed the way customers could find products online, track orders and have their concerns answered in a timely manner. With a commitment to offering the best breed of ecommerce technology stack, Mytee Products will be better able to serve customers.
In order to keep up customer satisfaction, Mytee Products wanted a system that’s easier and faster to operate at the drop of a hat. After transitioning from Magento 1 to Magento 2, the company’s website now offers a whole range of features that benefits its customers. Out with the old and in with the new, the website’s latest design offers a sleeker layout and faster operating system that makes it easier to navigate. Not to mention, the use of a new payment gateway has made payment transfers more secure and safe. Truckers can navigate the new site with a sense of security and high functionality.
“The old website was not able to keep up with all the new products we were adding, so it slowed everything down. It got to the point where customers had a hard time navigating the site, getting pages to load and being able to place orders. So we decided to switch over to the new platform; it’s a much faster experience. Now our customers have a smoother ordering experience and can navigate our system a little bit better,” says Sunshine, the Business Development Executive at Mytee Products.
More importantly, customers can track their orders in real-time and never skip a beat. Given Magento 2’s mobile-friendly capabilities, customers can now browse the site on their phones for any product. With over 5,000 products, customers can find what they’re looking for in record time. Thanks to the company’s latest design, cargo inventory has been made easier. Mytee Products installed a Warehouse Management System (WMS) for better inventory asset management which helps them fulfill customers orders in record time. The company knows truckers are always on the go. Why not make life on the road easier
Additionally, Mytee Products has improved their response time to customer concerns. The company has implemented a new cloud Customer Resource Management (CRM) and Issue Tracking System/Ticketing system on all its platforms to help track and respond to customer inquiries. Additionally, the company uses Key Performance Indicators (KPI) to track how fast their representatives respond to customers. Fortunately, Magento 2’s system has allowed Mytee Products to exceed expectations regarding response time. The ecommerce company refuses to let anything slip through the cracks.
Mytee Products is a supply and manufacturing company that sells quality trucking items suited for every trucker. On site, the company tests all of their 5,000 in-stock products to guarantee that customers receive the best in the business. Currently, their facility has 150,000 square feet of warehouse and light manufacturing on site. Even better, they won’t charge truckers an arm and leg for parts. The company lives by the motto “Haul Safe and Earn More,” where customers can save more and buy high quality products all at the same time.
Getting their start in 2004 in Wooster, Ohio, Mytee Products moved to their new headquarters in Aurora, OH ten years later. During which time, they’ve grown and evolved over the years, especially after launching their first website in 2007. Mytee Products has made it their mission to provide the highest quality products at the most affordable cost to their customers. Being at the forefront of ecommerce technology is critical in offering customers the smoothest and safest ecommerce experience. Visit myteeproducts.com to experience new website designs.