Key performance indicators don't change much from year to year. Operations, safety, customer service and other metrics are windows into the health of a trucking firm.
But there's not a one-size-fits-all list of specific KPIs that guarantee success, and the level of importance for a KPI can vary from fleet to fleet.
"It is a myth that there is one set of KPIs that are ideal for a particular portion of the transportation sector," Erich Fischer, principal at Deloitte Consulting, said in September.
President of Variant and U.S. Xpress OTR Solo Cameron Ramsdell calls out asset utilization as one of the most important KPIs, while Old Dominion Freight Line is known for focusing on customer retention.
Read the stories below to get insight on which KPIs fleets should consider and how trucking firms are working to improve them.
